SNCF Gares & Connexions is experimenting with an interactive kiosk to welcome and orient passengers in stations. Based on generative artificial intelligence, a 3D virtual avatar can interact vocally with passengers in six languages. By scanning a QR code, users can also continue the exchange directly from their phone, via WhatsApp.
This device, currently in the proof-of-concept phase, meets a growing demand for personalized, augmented services, access to information and assistance for travelers.
First presented at the 2024 edition of VivaTech, the device was then installed at Paris Gare du Nord, which welcomes 750,000 travelers and users a day. It returns for the 2025 edition of VivaTech with new functionalities and evolutions.
